the88bet Privacy Policy: How We Handle Your Information
At the88bet, we keep a straightforward record of what data we collect, why we collect it, and how you can review or correct it. This policy applies to your account, your wallet activity including bKash and Upay transactions, and any contact you make with our support team. Access to our platform depends on your local law and eligible regions.
Account data protection
bKash and Upay wallet records
Your right to review and correct
Support contact routes published
POLICY SCOPE DETAIL
What Data We Collect and Why We Hold It
When you open an account with us, we collect the information you enter during registration: your name, email address, mobile number and any payment method details you add to your wallet. If you use bKash or Upay to fund your account, we record the transaction reference and amount as part of your account history. We do not store your mobile banking PIN or wallet password — those remain with your payment provider at all times. We also collect technical data when you access our site: your device type, browser session identifiers and pages visited. This helps us keep the site working correctly on mobile. We do not sell this data to third parties for marketing purposes. Where local law in Bangladesh requires us to retain transaction records for a defined period, we follow that requirement. If you are accessing from a region where eligibility is restricted, availability of this service depends on your local law. Any data shared with payment processors like bKash or Upay is governed by their own published terms, not solely by ours.
bKash transaction references
Upay wallet records
Mobile device session data
Account registration details
INSIDE AND OUTSIDE
Where This Policy Applies and Where It Does Not
Not every service connected to your experience on the88bet falls under this policy alone. Understanding what is covered here helps you know where to look when you have a question about your data or your account activity.
Account Access
Your registration details, login activity and account wallet records are covered fully by this policy. You can review what we hold and ask us to correct inaccurate details by contacting support through the routes shown in your account area.
Payment Transactions
When you transact via bKash or Upay, the data in transit is also subject to those providers' own privacy terms. We hold the transaction reference and amount on our side; your mobile banking credentials and PIN stay with your provider, not with us.
Site Content and Games
Game session data — such as bet history and round outcomes from studio content by Joker, Habanero, CQ9 or Bigtime Gaming — is logged in your account history. This record is covered by this policy and is accessible to you through your signed-in account.
Third-Party Services
Links or embedded tools from outside our platform operate under their own policies. We do not control how external services handle your data, and this policy does not extend to them. Check each third party's published terms directly.
YOUR PRACTICAL RIGHTS
Actions You Can Take Under This Policy
You have practical steps available to you at any point. You can review the personal details we hold — including the name, email and mobile number on your account — by opening your profile settings while signed in. If any detail is wrong, you can submit a correction request directly to our support team; we will update records that can be verified against your original registration. If you want to know what transaction data we hold against your account, including bKash or Upay deposit references, you can request a summary through the support routes listed on this page. Where local law in Bangladesh gives you additional rights over your data, those rights apply to the extent the law requires. We will not use your contact details for marketing you have not opted into. If you have a question about a specific data point or want to raise a concern, the support contact paths below are the right starting point.
Review Your Records
Sign in and open your account profile to see the personal details and transaction history we hold. bKash and Upay deposit references appear in your wallet history page.
Correct Account Details
If your name, email or mobile number is recorded incorrectly, contact support with your account details and the correction you need. We verify against your original registration before updating.
Ask a Data Question
If you are unsure what data we hold or why we hold it, send your question through the support channel shown in your account. We respond to specific data queries raised through that route.
Request Support
For any concern about how your information has been used, contact us via the published support route. Availability of our response may depend on local law and the eligible region you are accessing from.
REACH THE TEAM
How to Contact Us About This Policy
If you have a question about this privacy policy, want to review a data point or need to raise a concern, the routes below are the ones we keep active. We do not publish support hours we cannot confirm, so use the route that suits your situation and we will respond as the queue allows.
Live Chat
Open the chat widget visible on the site while signed in. Use this for questions about your account data or to flag an issue with a wallet record, including bKash or Upay entries.
Email Support
Send your privacy question or data correction request to the email address shown in your account help section. Include your registered mobile number so we can locate your records.
Account Help Centre
The help section inside your signed-in account lists published answers to common privacy and data questions. Check there first for quick answers about what we collect and how to update your details.
HOW WE HANDLE DATA
Our Approach to Data Security and Retention
We keep your account data only as long as it is needed for the purpose it was collected, or as required by applicable law in Bangladesh. Session data tied to game activity from studios like Habanero or CQ9 is stored as part of your account history for the period set by our retention policy. Payment references from bKash and Upay are held for as long as your account remains active and for any period required under local transaction record rules.
Data Retention
Account and transaction records are kept for the period required under applicable local law. When that period ends and your account is closed, we follow a documented deletion process for personal details no longer needed.
Cookie Use
We use session cookies to keep you signed in and to remember your account preferences. We do not use cookies to track you across unrelated third-party sites. You can manage cookie settings through your browser.
Account Security
Your account password and mobile wallet credentials — bKash PIN, Upay code — are never stored by us. We store only the information needed to identify your account and your transaction references, not your authentication secrets.
Policy Changes
When we update this policy, we publish the revised version on this page with a note visible on your next login. Continued use of your account after a change takes effect means you have seen the updated terms.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About This Privacy Policy
These are the questions we get most often about how we handle your data and what you can do about it. If your question is not here, the support routes in the section above are the right place to ask.
What personal information does the88bet collect when I register?
We collect your name, email address and mobile number at registration. If you add a payment method, we record the wallet type — such as bKash or Upay — and the transaction reference when you deposit. We do not collect your mobile banking PIN or wallet password.
Can I see what data you hold about my account?
Yes. Sign in and open your account profile to view the personal details on record. Your wallet history shows bKash and Upay deposit references. If you need a more detailed summary, contact support through the live chat or email route shown in your account.
How do I correct wrong details on my account?
Contact our support team with your registered mobile number and the detail you need corrected — name, email or phone. We verify the correction against your original registration before updating. Use the live chat or email support route listed on this page.
Does the88bet share my data with third parties?
We share only what is necessary to process your transactions — for example, passing a transaction reference to bKash or Upay to confirm a deposit. We do not sell your personal data for marketing. Third-party services linked from our site operate under their own policies.
How long does the88bet keep my account data?
We keep your data for as long as your account is active and for the period required by applicable law in Bangladesh. Transaction records from bKash or Upay deposits are retained according to local transaction record requirements. When your account is closed and retention periods expire, we follow a documented deletion process.
What happens to my data if I close my account?
Closing your account stops new data collection. Records required under local law — such as transaction references from bKash or Upay activity — are held for the legally required period. Personal details no longer needed after that period are removed following our documented deletion process.
Does access to this policy depend on where I am?
Yes. Access to the88bet and the rights available to you under this policy depend on your local law and eligible region. If local law in Bangladesh or your access region restricts certain uses or rights, those restrictions apply. Check your local regulations to confirm your eligibility.
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